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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
358 ratings and 172 comments received in the last 90 days.
17 July 2024
Would never go anywhere else
13 July 2024
Jack set up my phone to use and removed my old car from the app. He has contacted me to make sure everything was alright since purchasing my car. Brilliant customer service.
13 July 2024
I had already pulled out of buying the same model from another centre and was about to buy a VW instead. After walking into Chelmsford on the off chance, I was in the car I really wanted by the end of the week! Great experience.
11 July 2024
Jack was extremely helpful and was very knowledgeable on the car I purchased, nothing was too much trouble he even came in on his day off to have a meeting with me to discuss my options
09 July 2024
Inchcape was excellent in every regard.
09 July 2024
I really enjoyed the process, Paul really tailored to my needs and was very present and extremely helpful! Even after I got my car. I felt well taken care of. Thank you so much Paul!
04 July 2024
A great team and a great sales manager
03 July 2024
The process was made very easy by Ross
03 July 2024
Purchasing experience was smooth and for "handover" delivery the car was exactly as as per my requests
03 July 2024
I don't like the stereotypical salesman and dread having to change my car as I normally find the whole experience very annoying but Jack Lewis was an absolute pleasure to deal with and my son & husband will both be buying cars from him.
02 July 2024
Paul O'Reilly and Inchcape were excellent throughout the process
30 June 2024
Fantastic service
28 June 2024
It was a smooth and easy transaction with no hard sell
27 June 2024
Great as above from start to finish. 5 * service
27 June 2024
I've bought many vehicles over the year and this one compares extremely well to those previous.
22 June 2024
Administration error meant that contracts had to be signed twice and last minute change to car collection time prevent this from being scored 5 stars.
15 June 2024
Great service
14 June 2024
All went extremely well
12 June 2024
Great service very quick
12 June 2024
Very nice experience, will definitely be coming back in the future
11 June 2024
Arrived on time, car was as promised
04 June 2024
I was completely satisfied with the experience due to the Salespeople looking after me Simon King for the purchase and Reiss Culmer for the handover. They both make the purchase enjoyable and they are why I will continue to make BMW my first choice.
04 June 2024
Wanted to say a huge thankyou to bmw and staff there for giving me the extra time to complete the purchase of my vehicle they went to grand lengths to achieve all round best help and customer service was very delighted indeed
03 June 2024
Personal and individually tailored sales support from start to finish.
02 June 2024
Absolutely would highly recommend buying a car from your branch . On pick up day alot of time was spent with me making sure I knew how to work everything walking me through the app , buttons in the car etc I was well taken care of
31 May 2024
I had called up regarding a few queries I had and they were answered or organised straight away on the phone call. Couldn't have been happier.
29 May 2024
Easy to deal with really friendly and if I had any question he would be more than happy to help
28 May 2024
BMW Chelmsford have a smile on their face as soon as you walk in where shown to a nice seating area and offered a drink straight away. The person dealing with our purchase was very friendly and helpful.
28 May 2024
Ross was friendly well informed and polite without being pushy. Also gave advice to reflect my driving needs.
21 May 2024
Chris made for a wonderful experience
21 May 2024
Customer service from Jack Lewis, in the Chelmsford branch was exceptional.
19 May 2024
Desired delivery date was met and the car arrived as promised and in perfect condition.
17 May 2024
Excellent service
16 May 2024
N/A
14 May 2024
Top service by Abby, Glen and Ross. Great customer, nothing was ever too much and even courtesy call after.
14 May 2024
Very happy ,the sales person was very helpful and explained and answered all of my questions.
13 May 2024
My car was delivered to my house, I didn't wait long at all to receive it and the guys were really helpful!
11 May 2024
Tom and Ross gave us fabulous service and we were totally satisfied with our experience!
09 May 2024
Very happy overall, no issues, fast turn around! Jack was amazing! couldn't do enough to help, great attitude, would highly recommend!
08 May 2024
Paul O'Riley has been superb. I had a poor experience with another BMW centre and reached out to the Chelmsford branch which was the best decision.
08 May 2024
Jack Lewis and Simon king were a great team and helped us significantly with the purchase.
07 May 2024
Helpful and friendly service from Craig and Rob. They were very sympathetic to my disabilities.
05 May 2024
Inchcape staff were very friendly, helpful and the handover process took around an hour. Decent Coffee was a bonus.
04 May 2024
The sales staff Simon and Paul were brilliant
02 May 2024
Jack Lewis really took the time to get to know us and what we wanted from a car and recommended cars that he knew would suit us. He was not pushy, but really tried his best to get the best car for us and insured everything went smoothly.
02 May 2024
Chris talked us through everything and nothing too much trouble
02 May 2024
They did a fantastic job would highly recommend
01 May 2024
Swift efficient and friendly service. Made the whole family feel very welcome.
30 April 2024
Chris and Simon were fantastic, so helpful and responsive.
21 July 2024
Work was done to a high standard
21 July 2024
Not reason for any complaints
20 July 2024
good service as usual
17 July 2024
Very satisfied with the service
17 July 2024
I always get professionally greeted when I enter. The service reception is clean, tidy and the whole service area has a really nice atmosphere/feel to it - always treated as if you were the only and most important customer. Staff are courteous
17 July 2024
I like the free safety check video together with the work carried out quickly and efficiently
16 July 2024
A courtesy car was provided so that I did not have to remain at the dealership and could spend the day shopping in the local town centre and was called when the service completed. Very slick operation.
16 July 2024
Very pleased with the work done and the condition my car was in when returned. The loan car arrangement works very well for me. The service was completed on time.
16 July 2024
Very thorough
15 July 2024
The service advisor Beth booked me in to look into a couple of issues I was having with my X3, and ensured that I could have courtesy car to allow me to get to work. Problems fixed and a fantastic experience.
15 July 2024
The service from the staff on the day seemed great. However, I phoned to speak to Danielle and was told I would get a call back, but never did. Everything else was great.
15 July 2024
staff very professional
14 July 2024
Staff are very knowledgeable and easy to talk to
14 July 2024
Good customer experience. Took time to explain findings and make sure I was happy with work done.
13 July 2024
helpful efficient service at pick up, drop off and by service mechanics
13 July 2024
I felt I received premium service
12 July 2024
Was informed well throughout the process.
11 July 2024
Felt very welcome
11 July 2024
Very responsive to my urgent problem.
11 July 2024
No issues
10 July 2024
As above
10 July 2024
Service was completed to expectations
08 July 2024
Super helpfull, fast return on my car
07 July 2024
Olivia was very helpful, professional and kept me advised of progress.
07 July 2024
Very professional
07 July 2024
Car cleaning
07 July 2024
Great service
06 July 2024
Knowledgeable and keen to help
06 July 2024
Service I received was very good. However I did not receive video link of car inspection.
04 July 2024
The Dealer kept me updated on progress and confirmed the cost.
04 July 2024
The advisor dealing with me was very polite and continuously kept me up to date with everything that was happening. I had Loan car whilst my car was in for repair and It was very helpful to still be able to get around.
03 July 2024
They always go above and beyond for me and I genuinely look forward to visiting them for my car servicing needs.
01 July 2024
Excellent
01 July 2024
Great customer service manager
01 July 2024
Very professional, smooth, easy to deal with.
30 June 2024
Efficient and kept me updated with everything
26 June 2024
The work was completed very efficiently, and thank you so much for this excellent service. However the car clean was not the best, the car appears to have been cleaned in the sunshine causing serious water marks that were difficult to remove.
26 June 2024
The team were fantastic, friendly and very efficient. Olivia kept me informed all the way and worked tirelessly to expedite the repair of my car. All the team there deserve commendation for their service to me and my car. Thank you.
25 June 2024
Inchcape Chelmsford
25 June 2024
Great service
24 June 2024
As expected, all very easy.
24 June 2024
Needed assistance with the car's technology and this was given without hesitation
23 June 2024
110% behind BMW brand
22 June 2024
Very pleasant to deal with over the phone and on the day of service very professional. Customer waiting area clean and tidy and was kept updated
21 June 2024
Impressive video and very polite and efficient reception and service department personnel.
21 June 2024
Work completed on time as explained Video of health check a welcome surprise.
18 June 2024
MOT completed while I waited and car cleaned nicely before return
17 June 2024
Quick, on schedule, good information shared.
17 June 2024
did not leave anything out
16 June 2024
Very satisfied. I particularly like the service video. Natasha Oliver was very helpful and efficient.
15 June 2024
Faultless, communication was spot on
15 June 2024
Managed to get my car sorted in 1 day, really helpful staff.
15 June 2024
Warm welcome on arrival ..My queries efficiently answered & a quick response on collection
14 June 2024
Serviced and ready same day And cleaned
13 June 2024
All fine
12 June 2024
Efficient, polite and very helpful.
12 June 2024
Like video of car nice touch
11 June 2024
Customer support lady was excellent.
11 June 2024
Car is always worked on well and within time
10 June 2024
Very satisfied. Pleasant experience.
10 June 2024
They are expensive
10 June 2024
Top rate customer service
10 June 2024
Excellent service throughout the process. I am able to wait in comfort and kept updated with progress of my vehicle.
10 June 2024
Was able to get a loan car booked in.
09 June 2024
Car was cleaned and communication was good
09 June 2024
Extremely satisfied!!!
09 June 2024
Nice to have the option of speaking to a service person. Beth was friendly and arranged things efficiently. Useful to be able to ask questions regarding my other BMW
08 June 2024
Very nice people to deal with but seem to always have a long waiting time to get a car in to be looked at
08 June 2024
Staff were friendly and helpful
07 June 2024
Staff friendly and helpful walking into the premises it felt lovely and it was nice to see them more expensive cars even though I can't afford that one it was lovely to be able to see it and dream. I will be buying a new BMW soon.
06 June 2024
Fitted us in for breakdown when we did not have appointment
03 June 2024
I stated what the problem what was wrong with the motor vehicle & it was relayed how was to be repaired & parts to be replaced & the cost of repairs & I was given a temporary vehicle.
02 June 2024
Feel like a valued customer, they are they also replaced the battery in my key fob as a good gesture, just little things that make you happy and very satisfied with the service.
31 May 2024
Left dirty dust and marks on door card and dashboard. Get the impression that lease vehicle drivers are at the bottom of the pecking order, on both occasions recently having work done the car is either not ready for collection or seems to be rushed.
30 May 2024
Great service
29 May 2024
Very helpful including on a random curveball from me
29 May 2024
Excellent all round.
29 May 2024
I don't have to worry about anything the car is taken and returned I pay no problem
29 May 2024
All good
29 May 2024
Very friendly, helpful customer service. I really appreciate being able to book a waiting appointment. Kept informed about the work being carried out. Another very positive experience.
29 May 2024
I was very satisfied with my service experience at Chelmsford. The lady who assisted me was extremely polite and helpful, making the entire process smooth and pleasant. Her professionalism and friendly demeanor made the entire experience enjoyable.
28 May 2024
Issue was fixed. I was kept up-to-date at each stage.
28 May 2024
Customer service is excellent
27 May 2024
Polite, knowledgeable service that understood my issues
27 May 2024
First class experience
27 May 2024
Solved my fault quickly
26 May 2024
Gave car back before time - no pressure to buy add ons
26 May 2024
Work was done and accommodating, quick turn around and efficient.
25 May 2024
Helpful staff and kept well informed of progress of work
25 May 2024
The process was smooth
25 May 2024
Good coffee and car was cleaned.
22 May 2024
Very helpful staff
22 May 2024
Despite a few issues with the car Beth really helped in resolving them as quickly as possible
21 May 2024
Have always used Chelmsford Inchcape for my bmw. Always received outstanding service
21 May 2024
Alloy wheels were undamaged after new tyre was fitted (this rarely happens at tyre fitting centres) and car was returned to me earlier than anticipated.
20 May 2024
Seemed to do a thorough job, and cleaned the car nicely.
20 May 2024
Easy drop off facility, pleasant and informative staff.
19 May 2024
Welcomed in, staff friendly courteous and car returned clean as well . Thanks team
18 May 2024
Beth Houghton was very helpful and listen to my particular problem and made sure I got what I needed for your team.
18 May 2024
Friendly and all my expectations met
14 May 2024
Very friendly, quick to be seen to and understand.
13 May 2024
Excellent service and very helpful / friendly.
12 May 2024
Very friendly and accommodating Accommodating staff
11 May 2024
Very friendly, helpful and the service was excellent
09 May 2024
Customer care is of paramount importance, i was well informed on the progress of my vehicle
08 May 2024
Great service
08 May 2024
Overall, a very good experience on the day. MOT was completed quicker than advised. Good communication and organisation.
08 May 2024
The team was there to greet you in and help with your car.
07 May 2024
All staff were friendly and helpful, no wait to be seen.
06 May 2024
Very satisfied, great service always a pleasure to bring my M3 in to this BMW Centre.
06 May 2024
I always get a great level of customer service from the team at Inchcape Chelmsford. Clear, transparent pricing and always informed of any issues.
06 May 2024
Very helpful
05 May 2024
The service was even quicker than anticipated
05 May 2024
As stated above, the price for supplying and fitting this BMW after market accessory was confirmed even after I had asked this to be checked as I thought it would be more expensive. Work carried out very professionally, engaged customer service.
05 May 2024
Great service
04 May 2024
Speedy, informative and great communication
29 April 2024
I know my car will get the best care around
29 April 2024
Did what was expected
29 April 2024
Really helpful
28 April 2024
Both guys are knowledgeable and know the technical sides of their products well!
28 April 2024
It is literally 'the BMW experience' Staff are ever so nice and helpful and make me feel really important. Keep up the good work! 5 star service.
27 April 2024
My problem got sorted
17 July 2024
Car has exceeded expectations