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ABOUT US INCHCAPE CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Jack Darvill

Local Business Development Manager

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Jack Clifford

Sales Executive
  • Years in the industry 5 Years

Henry Bullard

Sales Executive
  • Years in the industry 3 Years

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Peter Stanley

Sales Executive
  • Years in the industry 28 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Abbie Paton

Service Advisor
  • Years in the industry 4 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

Ross White

Product Genius
  • Years in the industry 5 Years

Claire Anderson

Sales Executive
  • Years in the industry 4 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was kept in the loop with information.

Service

Very good and efficient service, adjusted to my needs.

Service

nothing nor anybody is perfect, so I think 4.8 out of 5.0 is a reflection of the service I received

Service

Excellent

Service

Easy to organise and kept uptodate with progress of service

Service

Good service and I appreciated that they clean the car. Nice gesture

Service

I was grateful for the fact I was offered a Curtesy car to go about my day to work which made everything work well.

Service

See above

Service

You'd be silly to go to any other service department

Service

Was kept informed of what was happening and was offered a service whilst the car was in. Love the video of car update as well

Service

Because I much prefer to book in and collect at a stated time And parking is usually very tight, although not on this occasion

Service

it was just an easy job but the service and video etc were great

Service

Not sure what else you could have done to have improved the service.

Service

as above

Service

Everything went well

Service

Great personable staff. cant fault the service

Service

Very helpful staff

Service

Easy booking, kept up to date with progress on the vehicle.

Service

Picked up and returned very quickly

Service

Very friendly and efficient

Service

Video was informative and reassuring. The car was cleaned inside and out. On the drive home there was an obvious improvement in performance. Impressive precautions regarding covid. A very easy process for me.

Service

They fixed my car very quickly

Service

Everything went well and to time

Service

Friendly staff and service done in quick time. Plus a nice new 420i as a loan vehicle 10 out of 10. My car is out of warranty. I could use an independent Bmw garage, but won't because if Cooper Chelmsford

Service

Very organised. Very clear on the process and look after the customer.

Service

They carried out the service on time and with no issues

Service

The staff at Cooper Chelmsford were very professional from start to finish. Every aspect of the service from the health check video to the advice and recommendations from Abbie Paton regarding the service plan was outstanding.

Service

read the answer in question 1

Service

Everything completed correctly.. Obviously, understandably in this pandemic, could not receive the car pick up service.

Service

Strange times with COVID but managed very professionally.

Service

The arrangements made for COVID-19 were well thought out which made me feel safe. I was kept up to date with progress and all scheduled work was carried out as planned.

Service

My vehicle was booked in at short notice with no problem at all all , service completed in one day and returned clean

Service

the service was carried out on time and I was kept informed by video and phone calls on the progress.

Service

See above

Service

You completed the service to my satisfaction in good time. I felt my car was safe. My car was not parked too close to other vehicles when I collected it so there was no chance of door marks.

Service

The service was performed well.

Service

I was welcomed and as my loan car wasn't quite ready to save me standing in the cold the gentleman opened my car so I could sit in it to stay warm. I was kept informed of progress which I find very helpful

Service

The service from these guys and lady's is always second to none Thank you all and stay safe

Service

Cannot fault the time I have spent at the garage since owning the vehicle,all members of staff have been very knowledgeable and always done their uppermost to help.

Service

Abbie Paton was responsive, helpful and polite - she answered my follow-up question on the survey regarding tyres promptly and thoroughly. The video from the mechanics was reassuring.

Service

All done as agreed

Service

Just very happy with the outcome

Service

Everybody I had contact with was cheerful, helpful & polite.

Service

Customer satisfaction seems as important as a safe car!

Service

Always received great customer service from the service team. Livvy in particular is knowledgeable and on the ball.

Service

Because Coopers BMW Chelmsford are a professional outfit and know what customer service is

Service

The staff at coopers are very efficient and polite

Service

Very satisfied with the work done

Service

Car was returned clean and works carried out as scheduled service required

Service

Friendly service, kept up to date on progress

Service

A job well done.

Service

Dealt with an emergency well

Service

Again, good service and Natasha was friendly and very efficient

Service

all smooth

Service

Given the problems of operating during the pandemic, emergency work was done quickly and on time.

Service

I was given a courtesy call prior to my service appointment to arrange a convenient time to drop my cat off all COVID 19 protocols were in place I found this service very good well done to all concerned .

Service

I found the staff very helpful and friendly, COVID safe visit and to top it off the car was valeted

Service

They kept me informed all the time

Service

Just easy and friendly, miles ahead of Sytner in Harold Wood

Service

Amazing service all round!

Service

Painless, well organised and efficient

Service

See previous response.

Service

The time was stretched from the sell to collection

Sales

The service agent was extremely patient and supportive throughout the process. Great experience!

Sales

Again their were precautions in terms of social distancing and things like having a complimentary coffee and having the luxury of having time to have a good look around the showroom couldn't happen. The centre did the best they could.

Sales

1. Agreeing a part-ex for old car & a price for the new car went smoothly 2. The dealership kept me informed about arrival dates 3. Payment & handover went smoothly & efficiently

Sales

Attention to detail was precise and exactly what is required

Sales

Amanda kept me updated throughout the whole process.

Sales

Even during the pandemic, I felt safe and looked after. They gave me weekly updates During my purchase I was delighted, I even got to build the car!

Sales

Very good

Sales

Because the service was very good

Sales

Everything went great

Sales

Quality customer service

Sales

As Above

Sales

Very happy. I would however like to have liked the car inside with a cover over with a grand reveal.

Sales

Made to feel very comfortable with Amanda who dealt with the sale. Kept well informed of progress during difficult times especially as from start to finish as this took over six months. Well looked after.

Sales

as above we dealt throughout with James West and he made the whole process go smoothly

Sales

Covet 19 carefull