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The whole process from start to finish was easy and hassle free.
Very efficient service, work completed quickly. I was kep informed of progress at all stages.
Completely satisfied with the service I received from the dealership
Dropping off & picking up the car was effortless .
Everyone I deal with are helpful, in particular Olivia and Amanda with my recent MOT and new car purchase. Very professional and nothing is too much trouble. Amanda kept me informed throughout the whole process of getting my new car.
Service was great. Very professional. Appreciated the video walkthrough by email too.
No waiting and very friendly
A fantastic level of customer service as always from Livvy and all the team at Inchape Chelmsford. Great communication throughout the process.
Everything was dealt with efficiently and professionally
All queries were answered by very attentive BMW Sales and Reception including advising when service completed
Polite and courteous as usual.
They were more than happy yo let me wait for the car and i could work while i waited in a nice environment. When i arrived i had no issues and everything was dealt with by Courtney Kelly.
Staff were really helpful
The customer care is excellent. I feel that the team tries really hard in addressing the issues raised. There is one intermittently happening tailgate issue and I am confident it will be resolved soon.
Had an issue with ad blue. Could not be sorted out first time, but the car was booked in straight away and the service team are dealing with the problem.
Easy and efficient
I was warmly welcomed by Olivia on arrival. I needed a taxi home which she arranged and she made me a coffee while I was waiting. The car was fixed and was vacuumed and washed. I also received a healthcheck video. A good experience overall.
All work carried out successfully.
Finally fixed the problem at last
Always helpful and accommodating
I was very happy with the experience.
This is the first BMW I have owned. I have never used a garage service for my cars as I am a qualified vehicle tech . Unfortunately age has got the better of me and its time to change. I made one phone call, my car was booked in and completed on time
Really friendly and professional team
Timescales adhered to, and comfortable area to wait. Nice hot chocolate!
Tom Hinds is a first class service adviser
It was an efficient drop off and pick up. The customer service team were polite and professional and the service team provided a video of the car condition, which was appreciated.
Service is acceptable
Great service and Thomas Hinds did a great job
First service, very efficient
Every aspect of the visit was 5 star
Courtney was polite and professional in her manner. Only minor point was when making payment online it said the transaction could not be processed and I needed to contact the service centre. But I received an email that it had been successful?
All the work was completed as well as the extra checks and delivered back on time to me. Communication and explanations were clear and so I did not feel overwhelmed!
Always feel confident of the service provided and staff are very helpful.
Service carried out efficiently and within time as promised.
All the work has been carried out to a very high standard.
Job done, no complaints.
Good customer service
Such a pleasure dealing with professional's
Such a smooth system. From a phone call to book my car in to being kept up to speed with its readiness. Faultless
No fuss, very slick sysy
Highly professional + courteous
Great professional service as always.
Glen and the team at Chelmsford were superb. Friendly, courteous, knowledgable - totally focused on us as a valued customer!
Well looked after
There were difficulties with my car at delivery, the issues were resolved very quickly. Contact with me was maintained throughout. I couldn't have asked for more
James was polite and knowledgeable. We were shown the right model for our needs and he found us the right specification based on our preference.
Jack pleasant and patient
Jack and the sales management team at Inchcape Chelmsford saved the day. I was ready to go to another brand to be honest after a bad experience at another dealer. The way they responded was first class good car, good spec, and everything they said.
Simple, most stuff was done ahead of collection
we bought remotely but the help, assistance and delivery were way above and beyond anything experienced before when buying a new or used car.
Very helpful. Nothing was too much.
All staff very helpful angel was excellent
Very easy process, was lucky to get a car within a few weeks
Always informed every step of the way.
A friendly professional service
Clean, profession , easy accessibility for a wheelchair also people are overall lovely
Made to feel welcome and looked after.
Good communication by Paul our sales executive and he was very helpful with any questions I asked
All my questions were answered with great detail.
All my queries were dealt with quickly and promptly and with a minimum of fuss.