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ABOUT US INCHCAPE CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Robert Newstead

New Car Retail Manager

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Product Genius

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Brilliant team

Service

The customer care is excellent. I feel that the team tries really hard in addressing the issues raised. There is one intermittently happening tailgate issue and I am confident it will be resolved soon.

Service

I was warmly welcomed by Olivia on arrival. I needed a taxi home which she arranged and she made me a coffee while I was waiting. The car was fixed and was vacuumed and washed. I also received a healthcheck video. A good experience overall.

Service

Had an issue with ad blue. Could not be sorted out first time, but the car was booked in straight away and the service team are dealing with the problem.

Service

Easy and efficient

Service

Stress free

Service

All work carried out successfully.

Service

Finally fixed the problem at last

Service

Always helpful and accommodating

Service

I was very happy with the experience.

Service

This is the first BMW I have owned. I have never used a garage service for my cars as I am a qualified vehicle tech . Unfortunately age has got the better of me and its time to change. I made one phone call, my car was booked in and completed on time

Service

Really friendly and professional team

Service

Timescales adhered to, and comfortable area to wait. Nice hot chocolate!

Service

Tom Hinds is a first class service adviser

Service

Service is acceptable

Service

It was an efficient drop off and pick up. The customer service team were polite and professional and the service team provided a video of the car condition, which was appreciated.

Service

Great service and Thomas Hinds did a great job

Service

First service, very efficient

Service

Courtney was polite and professional in her manner. Only minor point was when making payment online it said the transaction could not be processed and I needed to contact the service centre. But I received an email that it had been successful?

Service

Every aspect of the visit was 5 star

Service

Great service

Service

All the work was completed as well as the extra checks and delivered back on time to me. Communication and explanations were clear and so I did not feel overwhelmed!

Service

Always feel confident of the service provided and staff are very helpful.

Service

Service carried out efficiently and within time as promised.

Service

All the work has been carried out to a very high standard.

Service

Job done, no complaints.

Service

Good customer service

Service

Such a pleasure dealing with professional's

Service

Such a smooth system. From a phone call to book my car in to being kept up to speed with its readiness. Faultless

Service

No fuss, very slick sysy

Service

Highly professional + courteous

Service

Great professional service as always.

Service

Prompt and as expected.

Service

Fast service. Flexible with timing. Friendly and informative.

Service

Helpful and very friendly service from arrival to departure

Service

Having had problems with our Mini, I also had an issue with my BMW. Once again, Olivia and Livvy were outstanding. They managed both cars superbly and their customer service skills were the best I have seen in a very long time.

Service

Everybody was very helpful

Service

Quick Easy and Simple

Service

Very pleasant and professional people

Service

Way better than the Sytner dealer in Harold wood who we moved from. Will see how discussions go at the end of our contract - but so far - v happy

Service

Resolved issue same day rather than having to order parts and lose use of vehicle for another day.

Service

Very good customer service at every stage.

Service

As I would expect, all excellent.

Service

Excellent customer service

Service

Fast efficient and informative

Service

Last time I was in the show room for a service, it was Coopers. I can definately say the service to both myself and my car were by far better than what Id experienced in the past. I bought an X1 last year. And look forward to using Inchcape again.

Service

High level of attention and service from Tom & Olivia at Cooper BMW

Service

Took in the car for a recall and dealt with professionally and efficiently.

Service

Perfect friendly staff with a service to match..

Service

They answered all questions

Service

They were efficient and did what they said they would do

Service

Detailed service report and follow up discussion with front of house representative. Friendly and polite upholding BMW standards

Service

Friendly, helpful staff

Service

I have been given all the details and timelines I needed and given the nature of the problem with my vehicle, the experience could not be better.

Service

Friendly staff, reliable service and no one 'pressured' me into looking at a new vehicle. (Although multiple staff lightly hinted at it, they didn't pressure me) The car was in and out as expected with no hiccups

Service

Jack and the sales management team at Inchcape Chelmsford saved the day. I was ready to go to another brand to be honest after a bad experience at another dealer. The way they responded was first class good car, good spec, and everything they said.

Sales

No problems

Sales

Simple, most stuff was done ahead of collection

Sales

Very professional

Sales

we bought remotely but the help, assistance and delivery were way above and beyond anything experienced before when buying a new or used car.

Sales

Very helpful. Nothing was too much.

Sales

All staff very helpful angel was excellent

Sales

Very easy process, was lucky to get a car within a few weeks

Sales

Always informed every step of the way.

Sales

A friendly professional service

Sales

Clean, profession , easy accessibility for a wheelchair also people are overall lovely

Sales

Made to feel welcome and looked after.

Sales

Good communication by Paul our sales executive and he was very helpful with any questions I asked

Sales

All my questions were answered with great detail.

Sales

All my queries were dealt with quickly and promptly and with a minimum of fuss.

Sales

Was effortless and a very professional experience.

Sales

Very professional approach.

Sales

Service was excellent!

Sales

nice surroundings, knowledgeable staff and a professional handover service.answered all my questions too

Sales

Kept me informed all the way through and dealt promptly with any queries.

Sales

Excellent service as alway!

Sales

Straight forward transactions

Sales

Received a real personal service again thanks to salesman jack clifford.

Sales

Friendly and professional.

Sales

The entire purchase and delivery experience was exceptional.