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ABOUT US INCHCAPE CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Product Genius

Jack Clifford

Sales Executive
  • Years in the industry 5 Years

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Peter Stanley

Sales Executive
  • Years in the industry 28 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

Claire Anderson

Sales Executive
  • Years in the industry 4 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great professional service as always.

Service

Fast service. Flexible with timing. Friendly and informative.

Service

Prompt and as expected.

Service

Helpful and very friendly service from arrival to departure

Service

Having had problems with our Mini, I also had an issue with my BMW. Once again, Olivia and Livvy were outstanding. They managed both cars superbly and their customer service skills were the best I have seen in a very long time.

Service

Everybody was very helpful

Service

Quick Easy and Simple

Service

Very pleasant and professional people

Service

Way better than the Sytner dealer in Harold wood who we moved from. Will see how discussions go at the end of our contract - but so far - v happy

Service

Resolved issue same day rather than having to order parts and lose use of vehicle for another day.

Service

As I would expect, all excellent.

Service

Very good customer service at every stage.

Service

Excellent customer service

Service

Fast efficient and informative

Service

High level of attention and service from Tom & Olivia at Cooper BMW

Service

Last time I was in the show room for a service, it was Coopers. I can definately say the service to both myself and my car were by far better than what Id experienced in the past. I bought an X1 last year. And look forward to using Inchcape again.

Service

Took in the car for a recall and dealt with professionally and efficiently.

Service

Perfect friendly staff with a service to match..

Service

They answered all questions

Service

Detailed service report and follow up discussion with front of house representative. Friendly and polite upholding BMW standards

Service

They were efficient and did what they said they would do

Service

Friendly, helpful staff

Service

I have been given all the details and timelines I needed and given the nature of the problem with my vehicle, the experience could not be better.

Service

Friendly staff, reliable service and no one 'pressured' me into looking at a new vehicle. (Although multiple staff lightly hinted at it, they didn't pressure me) The car was in and out as expected with no hiccups

Service

Never had any issues concerning service

Service

I bought a car from here back in 2009, I had a great experience then and had exactly the same experience this time. Really friendly, super helpful and just an overal great experience.

Service

Efficient and responsive. Proactive contact was reassuring

Service

No complaints was done in the time frame given and everything needed doing was done

Service

I bought my car from Chelmsford Coopers in 2019 and have had no issues with it and it is a great car to drive!!

Service

Excellent customer service

Service

Car was ready when went to pick up and washed and cleaned

Service

Service completed promptly and courtesy car required clean and lovely car

Service

Exceptional service

Service

Call back to replace airbag. All completed in timely manner

Service

excellent service, asked for a oil change knowing i had one last year but having low mileage you said it didnt need one very honest...

Service

Very basic requirement in this visit. All matters totally addressed.

Service

You are quick

Service

Very friendly, helpful and great communication.

Service

Brilliant service.

Service

Job was done on time and in time

Service

I have always had excellent service from that branch. Staff are welcoming and friendly....and I was overly impressed with how clean my car was when returned to me. Sadly no coffee due to current circumstances but there was TV whilst I waited.

Service

Always happy to help customers

Service

Excellent service, staff very professional and friendly

Service

vehicle was collected on time, i was kept informed of service progress and made aware of current promotions which enabled me to choose the 3 year service plan,

Service

I was kept up to date via telephone calls from a member of staff informing myself as to what was happening with my car.

Service

Lovely staff

Service

Natasha helped with my booking and was highly professional in each of our conversations.

Service

Exceptionally personable throughout.

Service

"Does what it says on the tin". Only went in to have winter wheels swapped for summers, so nothing too involved.

Service

good customer care

Service

Car needed more work than booked in for but they undertook it anyway to prevent me having to come back. I've used a few local BMW dealers and the service here is by far the best. Great work team!

Service

Everything was straight forward and went according to plan

Service

The staff were polite & helpful which has been my experience with them since I had the vehicle in 2014 FYI I bought the car from my son who bought if from yourselves new +

Service

Service cost was more than quoted but then honoured when paid so all sorted out

Service

Very Helpful

Service

Very prompt in sorting out my paperwork and getting me in my new car..

Service

Happy customer service. We had an email before to tell us where to go.

Service

everything done as expected, no issues and a clean car on pickup.

Service

As stated a over exceptional service and even had my car cleaned .

Service

Everything was very satisfactory and the car was the cleanest it's been for a while

Service

Excellent service from staff.

Service

Was effortless and a very professional experience.

Sales

Very professional approach.

Sales

Service was excellent!

Sales

nice surroundings, knowledgeable staff and a professional handover service.answered all my questions too

Sales

Kept me informed all the way through and dealt promptly with any queries.

Sales

Excellent service as alway!

Sales

Straight forward transactions

Sales

Received a real personal service again thanks to salesman jack clifford.

Sales

Friendly and professional.

Sales

The entire purchase and delivery experience was exceptional.

Sales

It was great, start to finish

Sales

Amanda is a star. Great service all round

Sales

Was kept up to date with what was happening

Sales

My car was gleaming when I arrived and Claire showed me the functions so I drove away confident and happy. We had a nice coffee and chat whilst she processed the paperwork.

Sales

10/10 customer service and what I was told is what I got in terms of delivery. Couldn't have asked for more

Sales

Amanda was really helpful & provided me with a good service

Sales

First rate facility and very helpful, polite,knowlegable and attentive staff.

Sales

We got exactly the car we wanted

Sales

Purchases was all via email but felt like we were visiting the showroom. Upon delivery of new vehicle Peter took a video of it being driven off delivery lorry, he was more than excited than me, was excellent. Peter was very thorough upon collection

Sales

James explained everything very clearly

Sales

The car arrive on time and I had full instruction from my sales representative

Sales

James was incredibly helpful and I could not be more satisfied.

Sales

Despite the issues with COVID, a test drive was simple and effective, my part exchange process was dealt with as I had hoped. I was lucky to be able to order a vehicle from stock so the turnaround from order to delivery was less than 2 weeks.

Sales

Hand over and explanation by James West was first class

Sales

James West made it so easy. Great communication.

Sales

excellent service from Claire who was very friendly and provided excellent service to us in our purchase.