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ABOUT US INCHCAPE CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Product Genius

Jack Clifford

Sales Executive
  • Years in the industry 5 Years

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Peter Stanley

Sales Executive
  • Years in the industry 28 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

Claire Anderson

Sales Executive
  • Years in the industry 4 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from staff.

Service

Pls see previos answer, well done, thanks

Service

Every aspect of the dealer service is as good as I could wish for

Service

I was welcomed & reassured that all covid measures were being adhered to (first place I had visited in a year of isolating) professional service.

Service

All staff were thoughtful and totally prepared for my visit and needs, especially in Covid climate.

Service

Service has always been good for us. We have experience of other service agents (not BMW) who were very rude and dismissive especially so if the vehicle was old and not high value. On the contrary this service agent has always been very professional

Service

Prompt service. All jobs done

Service

Staff and service accessibility is brilliant Enjoy the really time feedback/video and always incredibly helpful in resolving any vehicle issues.

Service

Good service

Service

I was well looked after from start to finish

Service

Because BMW team working clean and fast

Service

Brilliant team

Service

Couldn't have done more to help and during difficult time

Service

The video of my car on the ramp was a really good idea, not had that before.

Service

Plenty of communication to keep me updated, to be honest the car cleaning which of course is complimentary was not up to it in the inside. I feel if you're going to offer something it should be up to BMW standard and not rushed or half hearted

Service

Booking in was easy. Contacted when the car was ready for collection

Service

Always received a great service

Service

work was done quickly, good communication, staff are polite

Service

Because they do everything possible to help

Service

1st class service.

Service

quick and easy

Service

Lovely staff. A nice greeting from Stuart when I arrived and great service from Livvy!

Service

Efficient and communication was very good.

Service

Great communication

Service

Prompt , efficient and considerate customer service.

Service

reasonably priced, polite, helpful & efficient.

Service

Replacement part was ready and was able to wait for the recall work to be completed

Service

See previous comments

Service

Helpful

Service

I was kept in the loop with information.

Service

Some issues with callbacks not taken place after leaving message but all OK in the end

Service

Very swift & organised

Service

Abbie was Extremely helpful, my car was returned washed, and the loan car was hassle free. Ps. The z4 was fantastic again thank you Abbie

Service

The staff were friendly and accommodating. I have been a customer for a long time and have always been looked after. One slight change is the standard of cleaning after any work. It is bare minimum and I am always told it is lack of staff.

Service

Great service, social distances observed

Service

Always friendly and helpful

Service

Completely satisfied

Service

Very good and efficient service, adjusted to my needs.

Service

nothing nor anybody is perfect, so I think 4.8 out of 5.0 is a reflection of the service I received

Service

Excellent

Service

Good service and I appreciated that they clean the car. Nice gesture

Service

Easy to organise and kept uptodate with progress of service

Service

I was grateful for the fact I was offered a Curtesy car to go about my day to work which made everything work well.

Service

See above

Service

You'd be silly to go to any other service department

Service

Was kept informed of what was happening and was offered a service whilst the car was in. Love the video of car update as well

Service

Because I much prefer to book in and collect at a stated time And parking is usually very tight, although not on this occasion

Service

Everything went well

Service

Not sure what else you could have done to have improved the service.

Service

as above

Service

it was just an easy job but the service and video etc were great

Service

Great personable staff. cant fault the service

Service

Very helpful staff

Service

Easy booking, kept up to date with progress on the vehicle.

Service

Picked up and returned very quickly

Service

Video was informative and reassuring. The car was cleaned inside and out. On the drive home there was an obvious improvement in performance. Impressive precautions regarding covid. A very easy process for me.

Service

Very friendly and efficient

Service

They fixed my car very quickly

Service

Very organised. Very clear on the process and look after the customer.

Service

Friendly staff and service done in quick time. Plus a nice new 420i as a loan vehicle 10 out of 10. My car is out of warranty. I could use an independent Bmw garage, but won't because if Cooper Chelmsford

Service

Everything went well and to time

Service

They carried out the service on time and with no issues

Service

The staff at Cooper Chelmsford were very professional from start to finish. Every aspect of the service from the health check video to the advice and recommendations from Abbie Paton regarding the service plan was outstanding.

Service

read the answer in question 1

Service

Everything completed correctly.. Obviously, understandably in this pandemic, could not receive the car pick up service.

Service

My vehicle was booked in at short notice with no problem at all all , service completed in one day and returned clean

Service

Strange times with COVID but managed very professionally.

Service

The arrangements made for COVID-19 were well thought out which made me feel safe. I was kept up to date with progress and all scheduled work was carried out as planned.

Service

the service was carried out on time and I was kept informed by video and phone calls on the progress.

Service

You completed the service to my satisfaction in good time. I felt my car was safe. My car was not parked too close to other vehicles when I collected it so there was no chance of door marks.

Service

See above

Service

The service was performed well.

Service

I was welcomed and as my loan car wasn't quite ready to save me standing in the cold the gentleman opened my car so I could sit in it to stay warm. I was kept informed of progress which I find very helpful

Service

The service from these guys and lady's is always second to none Thank you all and stay safe

Service

Cannot fault the time I have spent at the garage since owning the vehicle,all members of staff have been very knowledgeable and always done their uppermost to help.

Service

Just very happy with the outcome

Service

Abbie Paton was responsive, helpful and polite - she answered my follow-up question on the survey regarding tyres promptly and thoroughly. The video from the mechanics was reassuring.

Service

Everybody I had contact with was cheerful, helpful & polite.

Service

All done as agreed

Service

Customer satisfaction seems as important as a safe car!

Service

Always received great customer service from the service team. Livvy in particular is knowledgeable and on the ball.

Service

A 5 but car had to return the car due to servicing requirements, which should have been checked prior. This was however dealt with quickly and efficiently by sales contact Peter to ensure that done, so credit where credit due here.

Sales

Friendly, knowledgeable and accommodating (beyond expectations) staff.

Sales

Great Customer Service from from Amanda Furze from the first phone call to sorting the finance to picking up the car. More than happy. Great car too, thrilled with my new 1Series

Sales

The majority of correspondence was via e mail and phone, but when i visited the dealership to collect the car, the car was ready and everything was carried out in line with COVID restrictions

Sales

Quick, efficient, Henry was very good the whole way, including showing me how to set myself up on the car.

Sales

As always everything explained fully and in a professional manner

Sales

Delivery was spot on delivered to my door by the driver and was excellent really friendly. Was kept informed the whole way throughout the purchase on any delays and progress. 1st class service

Sales

The time was stretched from the sell to collection

Sales

Professional and friendly service

Sales

The service agent was extremely patient and supportive throughout the process. Great experience!

Sales

Again their were precautions in terms of social distancing and things like having a complimentary coffee and having the luxury of having time to have a good look around the showroom couldn't happen. The centre did the best they could.

Sales

1. Agreeing a part-ex for old car & a price for the new car went smoothly 2. The dealership kept me informed about arrival dates 3. Payment & handover went smoothly & efficiently

Sales

Attention to detail was precise and exactly what is required

Sales

Even during the pandemic, I felt safe and looked after. They gave me weekly updates During my purchase I was delighted, I even got to build the car!

Sales

Amanda kept me updated throughout the whole process.

Sales

Very good

Sales

Because the service was very good

Sales

Everything went great

Sales

Quality customer service

Sales

As Above