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Car was ready when went to pick up and washed and cleaned
Service completed promptly and courtesy car required clean and lovely car
Call back to replace airbag. All completed in timely manner
excellent service, asked for a oil change knowing i had one last year but having low mileage you said it didnt need one very honest...
Very basic requirement in this visit. All matters totally addressed.
You are quick
Very friendly, helpful and great communication.
Job was done on time and in time
I have always had excellent service from that branch. Staff are welcoming and friendly....and I was overly impressed with how clean my car was when returned to me. Sadly no coffee due to current circumstances but there was TV whilst I waited.
Excellent service, staff very professional and friendly
Always happy to help customers
vehicle was collected on time, i was kept informed of service progress and made aware of current promotions which enabled me to choose the 3 year service plan,
I was kept up to date via telephone calls from a member of staff informing myself as to what was happening with my car.
Car needed more work than booked in for but they undertook it anyway to prevent me having to come back. I've used a few local BMW dealers and the service here is by far the best. Great work team!
"Does what it says on the tin". Only went in to have winter wheels swapped for summers, so nothing too involved.
good customer care
Natasha helped with my booking and was highly professional in each of our conversations.
Exceptionally personable throughout.
The staff were polite & helpful which has been my experience with them since I had the vehicle in 2014 FYI I bought the car from my son who bought if from yourselves new +
Everything was straight forward and went according to plan
Service cost was more than quoted but then honoured when paid so all sorted out
Very prompt in sorting out my paperwork and getting me in my new car..
Happy customer service. We had an email before to tell us where to go.
everything done as expected, no issues and a clean car on pickup.
As stated a over exceptional service and even had my car cleaned .
Everything was very satisfactory and the car was the cleanest it's been for a while
Excellent service from staff.
Every aspect of the dealer service is as good as I could wish for
Pls see previos answer, well done, thanks
I was welcomed & reassured that all covid measures were being adhered to (first place I had visited in a year of isolating) professional service.
All staff were thoughtful and totally prepared for my visit and needs, especially in Covid climate.
Service has always been good for us. We have experience of other service agents (not BMW) who were very rude and dismissive especially so if the vehicle was old and not high value. On the contrary this service agent has always been very professional
Prompt service. All jobs done
Staff and service accessibility is brilliant Enjoy the really time feedback/video and always incredibly helpful in resolving any vehicle issues.
I was well looked after from start to finish
Because BMW team working clean and fast
Couldn't have done more to help and during difficult time
The video of my car on the ramp was a really good idea, not had that before.
Plenty of communication to keep me updated, to be honest the car cleaning which of course is complimentary was not up to it in the inside. I feel if you're going to offer something it should be up to BMW standard and not rushed or half hearted
Booking in was easy. Contacted when the car was ready for collection
work was done quickly, good communication, staff are polite
Always received a great service
Because they do everything possible to help
1st class service.
quick and easy
Lovely staff. A nice greeting from Stuart when I arrived and great service from Livvy!
Efficient and communication was very good.
Prompt , efficient and considerate customer service.
Replacement part was ready and was able to wait for the recall work to be completed
reasonably priced, polite, helpful & efficient.
See previous comments
I was kept in the loop with information.
Some issues with callbacks not taken place after leaving message but all OK in the end
Abbie was Extremely helpful, my car was returned washed, and the loan car was hassle free. Ps. The z4 was fantastic again thank you Abbie
The staff were friendly and accommodating. I have been a customer for a long time and have always been looked after. One slight change is the standard of cleaning after any work. It is bare minimum and I am always told it is lack of staff.
Very swift & organised
Great service, social distances observed
Always friendly and helpful
nothing nor anybody is perfect, so I think 4.8 out of 5.0 is a reflection of the service I received
Very good and efficient service, adjusted to my needs.
My car was gleaming when I arrived and Claire showed me the functions so I drove away confident and happy. We had a nice coffee and chat whilst she processed the paperwork.
Amanda was really helpful & provided me with a good service
10/10 customer service and what I was told is what I got in terms of delivery. Couldn't have asked for more
First rate facility and very helpful, polite,knowlegable and attentive staff.
We got exactly the car we wanted
Purchases was all via email but felt like we were visiting the showroom. Upon delivery of new vehicle Peter took a video of it being driven off delivery lorry, he was more than excited than me, was excellent. Peter was very thorough upon collection
James explained everything very clearly
The car arrive on time and I had full instruction from my sales representative
Hand over and explanation by James West was first class
James was incredibly helpful and I could not be more satisfied.
James West made it so easy. Great communication.
Despite the issues with COVID, a test drive was simple and effective, my part exchange process was dealt with as I had hoped. I was lucky to be able to order a vehicle from stock so the turnaround from order to delivery was less than 2 weeks.
excellent service from Claire who was very friendly and provided excellent service to us in our purchase.
A 5 but car had to return the car due to servicing requirements, which should have been checked prior. This was however dealt with quickly and efficiently by sales contact Peter to ensure that done, so credit where credit due here.
Great Customer Service from from Amanda Furze from the first phone call to sorting the finance to picking up the car. More than happy. Great car too, thrilled with my new 1Series
Friendly, knowledgeable and accommodating (beyond expectations) staff.
The majority of correspondence was via e mail and phone, but when i visited the dealership to collect the car, the car was ready and everything was carried out in line with COVID restrictions
As always everything explained fully and in a professional manner
Quick, efficient, Henry was very good the whole way, including showing me how to set myself up on the car.
Delivery was spot on delivered to my door by the driver and was excellent really friendly. Was kept informed the whole way throughout the purchase on any delays and progress. 1st class service
The time was stretched from the sell to collection
Professional and friendly service
Again their were precautions in terms of social distancing and things like having a complimentary coffee and having the luxury of having time to have a good look around the showroom couldn't happen. The centre did the best they could.
The service agent was extremely patient and supportive throughout the process. Great experience!
1. Agreeing a part-ex for old car & a price for the new car went smoothly 2. The dealership kept me informed about arrival dates 3. Payment & handover went smoothly & efficiently