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ABOUT US INCHCAPE CHELMSFORD.

Find out more about what we do and our team.

Meet the team

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Glen Berry

Head Of Business

Simon King

New Car Sales Manager
  • Years at the dealership 1
  • Years in the industry 15

Andrew Knighton

Used Car Sales Manager
  • Years in the industry 25 Years

Robert Newstead

New Car Retail Manager

Ben Winters

Used Car Retail Manager
  • Years at the dealership 5
  • Years in the industry 15

Martin Ambrose

Parts Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Product Genius

Jack Clifford

Sales Executive
  • Years in the industry 5 Years

Amanda Furze

Sales Executive
  • Years in the industry 6

Craig Lane

Sales Executive
  • Years in the industry 8 Years

Paul O'Reilly

Sales Executive
  • Years in the industry 3 Years

Peter Stanley

Sales Executive
  • Years in the industry 28 Years

Simon Chatfield

Aftersales Manager
  • Years in the industry 25 Years

Livvy Butler

Service Team Leader
  • Years in the industry 12 Years

Olivia Freeman

Service Advisor
  • Years in the industry 11 Years

Natasha Olivia

Service Advisor
  • Years in the industry 20 Years

James West

Sales Executive
  • Years in the industry 10 Years

Claire Anderson

Sales Executive
  • Years in the industry 4 Years

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was ready when went to pick up and washed and cleaned

Service

Service completed promptly and courtesy car required clean and lovely car

Service

Exceptional service

Service

Call back to replace airbag. All completed in timely manner

Service

excellent service, asked for a oil change knowing i had one last year but having low mileage you said it didnt need one very honest...

Service

Very basic requirement in this visit. All matters totally addressed.

Service

You are quick

Service

Very friendly, helpful and great communication.

Service

Brilliant service.

Service

Job was done on time and in time

Service

I have always had excellent service from that branch. Staff are welcoming and friendly....and I was overly impressed with how clean my car was when returned to me. Sadly no coffee due to current circumstances but there was TV whilst I waited.

Service

Excellent service, staff very professional and friendly

Service

Always happy to help customers

Service

vehicle was collected on time, i was kept informed of service progress and made aware of current promotions which enabled me to choose the 3 year service plan,

Service

I was kept up to date via telephone calls from a member of staff informing myself as to what was happening with my car.

Service

Lovely staff

Service

Car needed more work than booked in for but they undertook it anyway to prevent me having to come back. I've used a few local BMW dealers and the service here is by far the best. Great work team!

Service

"Does what it says on the tin". Only went in to have winter wheels swapped for summers, so nothing too involved.

Service

good customer care

Service

Natasha helped with my booking and was highly professional in each of our conversations.

Service

Exceptionally personable throughout.

Service

The staff were polite & helpful which has been my experience with them since I had the vehicle in 2014 FYI I bought the car from my son who bought if from yourselves new +

Service

Everything was straight forward and went according to plan

Service

Very Helpful

Service

Service cost was more than quoted but then honoured when paid so all sorted out

Service

Very prompt in sorting out my paperwork and getting me in my new car..

Service

Happy customer service. We had an email before to tell us where to go.

Service

everything done as expected, no issues and a clean car on pickup.

Service

As stated a over exceptional service and even had my car cleaned .

Service

Everything was very satisfactory and the car was the cleanest it's been for a while

Service

Excellent service from staff.

Service

Every aspect of the dealer service is as good as I could wish for

Service

Pls see previos answer, well done, thanks

Service

I was welcomed & reassured that all covid measures were being adhered to (first place I had visited in a year of isolating) professional service.

Service

All staff were thoughtful and totally prepared for my visit and needs, especially in Covid climate.

Service

Service has always been good for us. We have experience of other service agents (not BMW) who were very rude and dismissive especially so if the vehicle was old and not high value. On the contrary this service agent has always been very professional

Service

Prompt service. All jobs done

Service

Staff and service accessibility is brilliant Enjoy the really time feedback/video and always incredibly helpful in resolving any vehicle issues.

Service

Good service

Service

I was well looked after from start to finish

Service

Because BMW team working clean and fast

Service

Brilliant team

Service

Couldn't have done more to help and during difficult time

Service

The video of my car on the ramp was a really good idea, not had that before.

Service

Plenty of communication to keep me updated, to be honest the car cleaning which of course is complimentary was not up to it in the inside. I feel if you're going to offer something it should be up to BMW standard and not rushed or half hearted

Service

Booking in was easy. Contacted when the car was ready for collection

Service

work was done quickly, good communication, staff are polite

Service

Always received a great service

Service

Because they do everything possible to help

Service

1st class service.

Service

quick and easy

Service

Lovely staff. A nice greeting from Stuart when I arrived and great service from Livvy!

Service

Efficient and communication was very good.

Service

Prompt , efficient and considerate customer service.

Service

Great communication

Service

Replacement part was ready and was able to wait for the recall work to be completed

Service

reasonably priced, polite, helpful & efficient.

Service

Helpful

Service

See previous comments

Service

I was kept in the loop with information.

Service

Some issues with callbacks not taken place after leaving message but all OK in the end

Service

Abbie was Extremely helpful, my car was returned washed, and the loan car was hassle free. Ps. The z4 was fantastic again thank you Abbie

Service

The staff were friendly and accommodating. I have been a customer for a long time and have always been looked after. One slight change is the standard of cleaning after any work. It is bare minimum and I am always told it is lack of staff.

Service

Very swift & organised

Service

Great service, social distances observed

Service

Always friendly and helpful

Service

Completely satisfied

Service

nothing nor anybody is perfect, so I think 4.8 out of 5.0 is a reflection of the service I received

Service

Very good and efficient service, adjusted to my needs.

Service

My car was gleaming when I arrived and Claire showed me the functions so I drove away confident and happy. We had a nice coffee and chat whilst she processed the paperwork.

Sales

Amanda was really helpful & provided me with a good service

Sales

10/10 customer service and what I was told is what I got in terms of delivery. Couldn't have asked for more

Sales

First rate facility and very helpful, polite,knowlegable and attentive staff.

Sales

We got exactly the car we wanted

Sales

Purchases was all via email but felt like we were visiting the showroom. Upon delivery of new vehicle Peter took a video of it being driven off delivery lorry, he was more than excited than me, was excellent. Peter was very thorough upon collection

Sales

James explained everything very clearly

Sales

The car arrive on time and I had full instruction from my sales representative

Sales

Hand over and explanation by James West was first class

Sales

James was incredibly helpful and I could not be more satisfied.

Sales

James West made it so easy. Great communication.

Sales

Despite the issues with COVID, a test drive was simple and effective, my part exchange process was dealt with as I had hoped. I was lucky to be able to order a vehicle from stock so the turnaround from order to delivery was less than 2 weeks.

Sales

excellent service from Claire who was very friendly and provided excellent service to us in our purchase.

Sales

A 5 but car had to return the car due to servicing requirements, which should have been checked prior. This was however dealt with quickly and efficiently by sales contact Peter to ensure that done, so credit where credit due here.

Sales

Great Customer Service from from Amanda Furze from the first phone call to sorting the finance to picking up the car. More than happy. Great car too, thrilled with my new 1Series

Sales

Friendly, knowledgeable and accommodating (beyond expectations) staff.

Sales

The majority of correspondence was via e mail and phone, but when i visited the dealership to collect the car, the car was ready and everything was carried out in line with COVID restrictions

Sales

As always everything explained fully and in a professional manner

Sales

Quick, efficient, Henry was very good the whole way, including showing me how to set myself up on the car.

Sales

Delivery was spot on delivered to my door by the driver and was excellent really friendly. Was kept informed the whole way throughout the purchase on any delays and progress. 1st class service

Sales

The time was stretched from the sell to collection

Sales

Professional and friendly service

Sales

Again their were precautions in terms of social distancing and things like having a complimentary coffee and having the luxury of having time to have a good look around the showroom couldn't happen. The centre did the best they could.

Sales

The service agent was extremely patient and supportive throughout the process. Great experience!

Sales

1. Agreeing a part-ex for old car & a price for the new car went smoothly 2. The dealership kept me informed about arrival dates 3. Payment & handover went smoothly & efficiently